BOOKING POLICY

Credit card details are required to secure a booking and a deposit taken when the booking is confirmed by hotel staff. In rare cases it is possible for 2 people to be booking the last available room simultaneously from different online channels or with the hotel direct resulting in a double booking. In this case the deposit payment will not be processed and the guest will be contacted as soon as possible and offered assistance to obtain alternative accommodation.

DEPOSIT POLICY

A deposit to the value of 50% of the cost of the stay, or full payment if the booking is one night only is required to book accommodation. The deposit payment is only processed when the booking has been confirmed by hotel staff.

CHECK-IN POLICY

Check in time is from 2pm.

Full payment charged within 24 hours of arrival.

CANCELLATION POLICY

In case of cancellation any deposit refund is at the discretion of management. Cancellation policy states that the deposit is non-refundable however, in some circumstances the deposit may be refundable if the cancellation is made early enough enabling the room to be re-booked. If your deposit is refunded a $50 cancellation fee applies.

NO SHOW POLICY

See Cancellation Policy.

CHILD POLICY

All children are welcome.
Children under 2 years are free of charge. Cot hire is $15.
Children aged 2 to 17 years are charged AUD $15 per person per night.
Persons 18 years and over are charged AUD $25 per person per night.